No one likes conflict…..no one likes to have the ‘difficult’ conversations…Unfortunately sometimes we are confronted with upset or angry parents or staff and we need to find a way to a solution. This 1 day professional learning experience will help you develop your skills to deal with these difficult situations - whether it be upset or angry parents, or uncooperative colleagues. We explore how to develop your emotional intelligence around reading body language, deescalating upset parents / staff, developing more effective relationships, structuring the critical conversation for positive outcomes and much more.
Supporting you to manage the demands of parents in a positive, productive manner will ease the stress and allow you to focus on your core business of teaching. Leadership team members are encouraged to attend as skills can be easily transferred to working with teachers to create cooperative, professional learning communities.
Our sessions are engaging, collaborative and we manage some laughs along the way. This program is BRAND NEW for 2019 and we are excited to explore this area with you.
6 hours of CPD
Registrations now open
Term 1 2019 Dates:
Brisbane: Thursday the 28th of February, 2019 (8:45am - 3:00pm) Venue: Ramada by Wyndham Brisbane Windsor
Canberra: Wednesday the 6th of March, 2019 (8:45am - 3:00pm) Venue: Hellenic Club City
Rockhampton: Friday the 29th of March, 2019 (8:45am - 3:00pm) Venue: The Quest Hotel
Term 2 2019 Dates:
Sunshine Coast: Wednesday the 22nd of May (8:45am - 3:00pm) Venue: Kawana Lakes Hotel
Darwin: Wednesday the 5th of June (8:45am - 3:00pm) Venue: Oaks Elan Darwin
Cairns: Tuesday the 11th of June (8:45am - 3:00pm) Venue: Cairns Sheridan Hotel
Adelaide: Thursday the 20th of June (8:45am - 3:00pm) Venue: Education Development Centre